If you wish to cancel a ticket, just follow these simple steps:
Click on "Cancel Ticket" in your original OurBus confirmation email.
Alternatively, you can cancel when you are logged into your account at OurBus.com or on our mobile app. The funds will be transferred as stored credit to the OurBus Wallet. The credit will reflect in your wallet immediately, and you can use it to book another ticket in the future.
Till what time before the trip can I cancel my ticket?
- You can cancel the tickets at least more than 60 minutes before the departure time. The funds will be transferred as stored credit to the OurBus Wallet.
- In case you are canceling the ticket more than 24 hours before departure time, you will be eligible for a full refund back to your original payment source as per our cancellation and refund policy.
- DC Trails, Best Bus and Sprinter Bus tickets are non-cancelable within 24 hours of the scheduled departure time. For cancelations prior to 24 hours of the scheduled departure, the refund will be credited back to the source account.
- If the ticket is booked using wallet credit or an OTA(Online Travel Agency), the ticket price will be credited to the wallet
- ,If a rescheduled ticket is canceled then upon cancellation, the amount can only be added in your OurBus wallet.
*Please Note:
The booking fee and facility fee are non-refundable.
Partial cancellation of the ticket is not possible.
Partial rescheduling of the ticket is not possible.